| Event | Description |
|---|---|
| opened | A case has been opened and one or more actions are requested to resolve it. |
| updated | A case has been updated, for example when its requested actions change. |
| resolved | All of the case's requested actions have been resolved and the case is closed. |
Cases are opened when a compliance check on a Legal Entity fails and Modern Treasury needs more information from you. See Compliance Cases for the full object and the list of requested action categories.
{
"event": "opened",
"data": {
"id": "b7d0a9f4-1f2c-4c2e-9b3a-5f1d1c6e0f21",
"object": "case",
"live_mode": true,
"status": "open",
"subject_id": "7d885cb7-6cad-42ab-ae01-d61bb90b4780",
"subject_type": "legal_entity",
"requested_actions": [
{
"id": "42e79631-195e-40d4-963f-e86b2facbc19",
"object": "requested_action",
"live_mode": true,
"category": "onboarding_proof_of_address_failure",
"field": "proof_of_address",
"instructions": "Upload a proof_of_address document dated within the last 90 days to the legal entity using the documents endpoint.",
"reasons": ["document_out_of_date"],
"created_at": "2026-08-20T20:13:46Z",
"updated_at": "2026-08-20T20:13:46Z"
}
],
"resolved_actions": [],
"created_at": "2026-08-20T20:13:46Z",
"updated_at": "2026-08-20T20:13:46Z"
}
}