Case Webhooks

Event	Description
opened	A case has been opened and one or more actions are requested to resolve it.
updated	A case has been updated, for example when its requested actions change.
resolved	All of the case's requested actions have been resolved and the case is closed.

{
  "event": "opened",
  "data": {
    "id": "b7d0a9f4-1f2c-4c2e-9b3a-5f1d1c6e0f21",
    "object": "case",
    "live_mode": true,
    "status": "open",
    "subject_id": "7d885cb7-6cad-42ab-ae01-d61bb90b4780",
    "subject_type": "legal_entity",
    "requested_actions": [
      {
        "id": "42e79631-195e-40d4-963f-e86b2facbc19",
        "object": "requested_action",
        "live_mode": true,
        "category": "onboarding.proof_of_address_failure",
        "field": "proof_of_address",
        "instructions": "Upload a utility bill or bank statement from the last 90 days.",
        "reasons": ["document_expired"],
        "created_at": "2026-08-20T20:13:46Z",
        "updated_at": "2026-08-20T20:13:46Z"
      }
    ],
    "resolved_actions": [],
    "created_at": "2026-08-20T20:13:46Z",
    "updated_at": "2026-08-20T20:13:46Z"
  }
}