Cases

A Case is created for a Decision that requires manual review. A Case will have a status of opened when it is created and resolved when it has been reviewed. The associated Decision will be either denied or approved.

Related Guides: Onboarding Users, Transaction Monitoring.

AttributeDescription
id
string
Unique identifier for the Case.
status
string
The current status of the Case. One of open or resolved.

The decision on the case is captured in the associated Decision.
caseable_type
string
The type of associated object for the Case. Currently, it will be Decision.
caseable_id
string
The ID of the associated object for the Case. Currently, it will be the ID of the Decision.
live_mode
boolean
This field will be true if this object exists in the live environment or false if it exists in the test environment.
metadata
jsonb
Additional data represented as key-value pairs. Both the key and value must be strings.
{
  "id": "1cc80021-344c-4989-8f7b-8543b55b1ed0",
  "object": "case",
  "live_mode": true,
  "metadata": {},
  "caseable_type": "decision",
  "caseable_id": "ac5389f1-9f11-4c78-bd4f-2f17a055d567",
  "status": "opened",
  "created_at": "2022-05-16T05:18:19Z",
  "updated_at": "2022-05-16T05:18:19Z"
}