Case Management

Depending on the risk level of a User Onboarding or Payment Order and your scoring settings the associated Decision may be automatically approved, automatically denied, or have a Case created for manual review. Cases are also created for ongoing watchlist screening hits.

In Modern Treasury's risk dashboard, you can review the cases, upload documents, and leave comments. Once a case is reviewed, the related objects will have a status of approved or denied.

You can provide feedback on false positives (e.g. overturning a denied decision) or false negatives (e.g. fraud resulting in ACH returns). This data is helpful for tuning the system.