Case Management

Depending on the risk level of a User Onboarding or Payment Order, the associated Decision may be automatically approved, automatically denied, or have a Case created for manual review.

By default, Decisions with a low or medium score are automatically approved, Decisions with a very_high score are automatically denied, and Decisions with a high score have a Case created for manual review. If you would like to change these settings, please contact Support.

When a Case is created, a needs_approval webhook will be sent (e.g. for the User Onboarding or Payment Order, and the related Decision will also have a status of needs_approval. Users can view information about the cases within Modern Treasury. They can upload attachments, review the cases, and leave comments. Once a case is reviewed, the related objects will have a status of approved or denied.