Case Management
Manually review Compliance decisions with case management
Depending on the risk level of a User Onboarding or Payment Order, the associated Decision may be automatically approved
, automatically denied
, or have a Case created for manual review.
By default, Decisions with a low
or medium
score are automatically approved, Decisions with a very_high
score are automatically denied
, and Decisions with a high score have a Case created for manual review. If you would like to change these settings, please contact Support.
When a Case is created, a needs_approval
webhook will be sent (e.g. for the User Onboarding or Payment Order, and the related Decision will also have a status of needs_approval
. Users can view information about the cases within Modern Treasury. They can upload attachments, review the cases, and leave comments. Once a case is reviewed, the related objects will have a status of approved
or denied
.
Updated 3 months ago